Terms and conditions

1.1 The Club Shiseido Ginza loyalty programme (hereinafter, the "Programme" or the "Club") is organised and managed by SHISEIDO SPAIN, S.A.U., with tax ID A81803553 and registered office at Camino Cerro de los Gamos 1, Edificio IV, 28224 (hereinafter, "Shiseido", "we", "us" or "our").

1.2 The Programme is run exclusively at El Corte Inglés stores located in Spanish territory (Annex 1) and, where applicable, through the El Corte Inglés channels indicated from time to time. Only purchases of Shiseido brand products made at those points of sale can earn KIROS and benefits under these Terms.

1.3 These Terms are supplemented by the Club's Frequently asked questions, the Privacy policy and the terms of use of the Club website. In the event of any conflict, these Terms shall prevail.

2.1 Individuals aged 18 or over, legally resident in Spain (including the Balearic Islands, the Canary Islands, Ceuta and Melilla), who provide and keep up to date a valid email address or telephone number, may take part in the Programme.

2.2 The Programme is for personal, non-commercial use only. Companies, associations and other legal entities or groups may not take part, and KIROS will not be earned on purchases intended for resale or reimbursed by a company or organisation.

2.3 Each person may hold only one account. Shiseido may refuse to create an account where there are justified reasons, such as an existing account, incorrect details or signs of fraudulent use.

2.4 Employees of Shiseido, of El Corte Inglés and of their suppliers or partners may join for personal use, although they may be excluded from certain Programme benefits.

3.1 Enrolment is free and can be completed on the Club website or at the Shiseido stands in El Corte Inglés stores, where beauty advisors will help you complete registration.

3.2 To enrol you must provide your name and email address. You may optionally provide other details, such as your date of birth, which is required in order to enjoy the birthday benefits. After registration you will receive the sign-in details for your private area.

3.3 The email address provided during enrolment is required to complete registration with the Club and to send the communications needed to operate and manage it, including, among others, those relating to account registration, redemption confirmations, gift collection notices, tier changes, incidents and other transactional communications connected with taking part in the Programme. These communications form part of the service and will be sent whether or not the registered Customer has consented to commercial communications. Accordingly, anyone who does not wish to provide a valid email address will not be able to register or take part in the Club.

3.4 You are responsible for keeping your account information accurate and up to date. You can change it from your private area or at any Shiseido stand in El Corte Inglés.

3.5 Each account is linked to a single registered Customer and to a single email address or telephone number. If there is a dispute over ownership of an account, the holder will be the person to whom the email address or telephone number provided at the time of enrolment belongs.

3.6 Sign-in details are personal and confidential and must not be shared with third parties. If you forget your password, you can reset it using the "Forgot your password?" option on the sign-in page.

4.1 KIROS are the Club's loyalty points. They are earned on eligible purchases and can be redeemed for gifts from the Club catalogue.

4.2 1 KIRO is earned for each euro of an eligible purchase, on a linear basis. KIROS are calculated on the price of the product purchased as shown in the distributor's current catalogue.

4.3 Eligible purchases are purchases of Shiseido products made at El Corte Inglés Spain by the registered customer on their own account, through the beauty advisors at the stores that form part of the loyalty programme (as listed in Annex 1) at the time of purchase. Only the registered Customer who pays for the products can earn KIROS on them.

4.4 Shiseido may run temporary promotions with KIROS multipliers (for example, x2 or x3), which may be limited to certain tiers, products or purchase periods. The conditions of each promotion will be communicated when it is launched.

4.5 If a purchase is returned or cancelled, in whole or in part, the KIROS earned on it will be deducted from the account and qualifying spend will be recalculated for tier purposes. The same will apply to KIROS obtained fraudulently or in breach of these Terms.

4.6 If you believe a purchase has not been recorded correctly, you must report it through the contact channels set out in clause 16, stating your name, the email address or telephone number linked to your account, the date and store of the purchase, and attaching the receipt, within a maximum of forty-five (45) days of the purchase.

4.7 You can check your KIROS balance, your transaction history and your tier at any time in your private area.

5.1 KIROS expire thirteen (13) months after the date on which the latest purchase was recorded. Each new recorded purchase renews the period, so that all accumulated KIROS then expire 13 months from that date.

5.2 If 13 months pass with no activity, the accumulated KIROS will expire and be lost.

5.3 KIROS received as a birthday gift expire 3 months after they are credited.

6.1 The Club has four tiers: Silver, Gold, Platinum and Diamond. The tier is determined by qualifying spend, that is, the amount of eligible purchases recorded on your account during the last thirteen (13) rolling months.

All registered Customers join at Silver when they register, with no minimum spend.

6.2 When your qualifying spend reaches the minimum amount for a higher tier, you will move up to that tier automatically and its benefits will be activated.

6.3 If your qualifying spend in the reference period does not reach the minimum for your current tier, you will move down automatically to the tier that applies.

7.1 Each tier gives access to the following benefits, which accumulate as you move up:

7.2 Specific conditions of the benefits:

• Birthday benefits: you must have provided your date of birth. The 100 KIROS gift is credited in the birthday month.
• 2× KIROS in the birthday month: applies only to the first eligible purchase made during the birthday month.
• Selected birthday gift: available to registered Customers at Platinum and Diamond with active spend in the last 13 months.
• Welcome gift: given the first time you reach the Gold, Platinum or Diamond tiers.
• Anniversary gift: offered to registered Customers at Platinum and Diamond on the anniversary of joining the Club.
• Courtesy service, events and early access: subject to availability, capacity and the conditions communicated for each invitation, and they may vary by El Corte Inglés store.

7.3 Gifts are subject to stock availability. If a gift is not available, Shiseido may replace it with another of similar characteristics and value.

8.1 KIROS can be redeemed for gifts in the Club catalogue. Each gift has a KIROS value, which can be seen in the catalogue.

8.2 To redeem a gift you must have the required KIROS in your account. The difference cannot be made up with money or any other means of payment.

8.3 A redemption can be arranged on the Club website or at a Shiseido stand in El Corte Inglés, where you must select the collection store. We will let you know when the gift is available at the store you chose. You will have 60 days to collect it; after that period, the KIROS will be refunded / the redemption will be lost.

8.4 Once the redemption is made, the corresponding KIROS will be deducted from your balance. Redeemed gifts cannot be exchanged for other products, returned in exchange for KIROS or refunded in money, without prejudice to the rights you may have if a product is defective.

9.1 Accounts, KIROS and benefits are personal and non-transferable. They cannot be shared, combined with those of another account, sold, assigned or exchanged.

9.2 KIROS and benefits have no monetary value, cannot be exchanged for money and do not grant any ownership rights over them.

9.3 Products, gifts and samples obtained through the Programme are for personal use and may not be resold.

9.4 Shiseido may monitor the number of accounts per household and refuse, merge or close duplicate accounts or accounts created in breach of these Terms.

9.5 Shiseido will not be liable for the loss or redemption of KIROS or benefits resulting from fraudulent use of the account by the registered Customer or by third parties who have obtained their sign-in details.

10.1 As a registered Customer you will receive operational communications about your account, such as redemption confirmations, collection notices, tier changes or changes to these Terms.

10.2 Commercial communications from Shiseido about products, news and promotions will be sent only if you have given your express consent. You can withdraw that consent at any time from the link included in each communication, from your private area or through the contact channels, without this affecting your participation in the Club.

11.1 You may leave the Club at any time through the Contact page of the Club website or the channels set out in clause 16. Leaving means the loss of unredeemed KIROS and of the tier reached.

11.2 Shiseido may suspend or cancel a registered Customer's participation, after giving reasoned notice, in the event of a breach of these Terms, fraudulent or improper use of the Programme, false information, or any other conduct that harms the Programme, Shiseido or El Corte Inglés. In that case, accumulated KIROS and benefits will be cancelled, without prejudice to any legal action that may apply.

11.3 Accounts with no activity (no recorded purchases or redemptions) for more than [24] months may be cancelled, after notice to the registered Customer.

12.1 Shiseido may change these Terms, the benefits, the tiers and the way KIROS are earned and redeemed because of commercial, technical or operational changes, group policies or regulatory updates. Changes will be notified to registered Customers at least [thirty (30)] days before they take effect, by email and on the Club website.

12.2 Shiseido may end the Programme by giving at least [thirty (30)] days' notice. During that period, registered Customers may redeem accumulated KIROS under the conditions then in force.

12.3 If you do not agree with the changes, you may leave the Club before they take effect. Continuing in the Programme after they take effect will mean that you accept the new Terms.

13.1 Shiseido will not be liable for temporary interruptions of access to the website or the private area caused by technical issues, maintenance or matters outside its control, or for damage arising from force majeure.

13.2 Shiseido will take reasonable steps to keep Programme information accurate, and will correct errors in a registered Customer's KIROS balance or tier when they are found.

13.3 Nothing in these Terms limits the rights that consumer legislation grants to registered Customers, or Shiseido's liability where the law does not allow it to be excluded.

Basic information on data protection:

• Controller: SHISEIDO SPAIN, S.A.U. Data Protection Officer: dpo@emea.shiseido.com
• Purpose: to manage your participation in the Club (recording purchases, calculating KIROS and tiers, redemptions, benefits and operational communications) and, if you have consented, to send you personalised commercial communications.
• Legal basis: performance of the relationship arising from your joining the Programme and, for commercial communications, your consent.
• Recipients: Shiseido Spain, S.A.U. and suppliers that provide services to Shiseido to the extent needed to record purchases and deliver gifts. Data will not be disclosed to third parties except where required by law.
• Rights: you may exercise your rights of access, rectification, erasure, objection, restriction and portability by writing to dpo@emea.shiseido.com, and you may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).
• Further information: see the Privacy policy at https://www.shiseido.es/es/es/politica-de-privacidad.html.

15.1 These Terms are governed by Spanish law.

15.2 For any dispute arising from the Programme, the parties submit to the courts of the registered Customer's place of residence where the Customer is a consumer, in accordance with the applicable rules.

15.3 Before going to court, we encourage you to contact our Customer Service so that we can try to resolve the matter amicably. You may also use the alternative consumer dispute resolution systems that apply.

For any question about the Programme or your account, you can contact Club Shiseido Ginza Customer Service:

• Email: clubshiseidoginza@emea.shiseido.com
• Phone: 900154967 – Monday to Friday
• Contact page
• In person: at the Shiseido stands in El Corte Inglés stores.